No clear case
Customer issues stay buried inside chat.
Conversations and tickets
Give every conversation a status, owner, and next step so follow-up does not depend on memory
Assign conversations, open tickets, add internal notes, and track cases until they are resolved, sold, booked, or closed.
The problem
Where teams lose momentum without Taly
When messages, owners, and next steps are scattered, customers wait and the team loses context.No owner
The team cannot tell who is responsible.
Weak follow-up
Cases reopen because context and status are unclear.
How it works
A clearer operating flow
Each feature is designed to move the conversation from arrival to ownership, action, and measurable follow-up.Receive the conversation
The customer reaches your team through a connected channel.
Create a ticket
Turn the message into a trackable case.
Assign ownership
Choose the teammate or team responsible.
Close with context
Resolve the case with notes, status, and history preserved.
Benefits
What changes for the team
Less switching, clearer ownership, and a customer experience that feels organized.Ownership
Every case has a clear person responsible.
Visible status
The team knows what is open, pending, or resolved.
Context
Internal notes keep the team aligned.
Better control
Managers can see workload and resolution patterns.
Feature details
What is included
Practical tools that make the feature useful in daily team work.Ticket creation
Create tickets from conversations in seconds.
Assignment
Route work to the right teammate or team.
Internal notes
Discuss the case without exposing notes to customers.
Status tracking
Follow new, pending, escalated, and resolved cases.
Customer history
Review previous issues before replying.
Ticket reporting
Measure volume, ownership, and resolution.
Interface preview
See tickets inside the conversation
Conversation context, internal notes, and case status live together.
Use cases
Daily use cases
Real situations where this part of Taly turns scattered work into a clear path.Support complaint
A customer issue becomes a case with a clear owner.
Sales follow-up
A lead gets assigned and tracked until the next step.
Escalation
Managers see which cases need attention.
Flexible plans
Choose the plan that fits your stage
Start simply, then grow usage over time. Taly pricing is listed in Egyptian pounds.
Launch
999EGP/ month
Flexible monthly billing
Best for
Small stores, clinics, service centers, or a focused first team.
- 3 users
- 3,000 contacts
- 5,000 messages
- 10 monthly campaigns
- Inbox + Tickets + Contacts
- 50 saved replies
- Mobile app
- Basic campaigns
Growth
Most selected2,499EGP/ month
Flexible monthly billing
Best for
Built for growing sales, support, and commerce teams.
- 7 users
- 15,000 contacts
- 25,000 messages
- 60 monthly campaigns
- Flow Builder
- Commerce Starter
- AI Assist
- Basic webhooks
Pro
5,999EGP/ month
Flexible monthly billing
Best for
Brands, branches, restaurants, bookings, commerce, and API-led teams.
- 20 users
- 75,000 contacts
- 120,000 messages
- 250 monthly campaigns
- 5 branches
- Commerce Pro
- Meta Messaging
- Developer API + Webhooks
- Custom onboarding
Trusted by ambitious teams
A product language familiar to serious operators
Taly is built for teams that care about customer conversations, clear ownership, and measurable work.
FAQ
Before you start, here are the details teams usually ask about
Short answers about plans, WhatsApp fees, setup, team work, and how Taly operates.
Still have a question?
The Taly team can help you choose the right plan and understand the setup for your business.
No. The plan price covers Taly platform usage. Official Meta and WhatsApp fees are separate and depend on message type, country, and usage.
A dedicated business number is usually best. In some cases, an existing number can be used if it fits the official setup, but that depends on the number status and connection method.
Yes. The team can work from the same workspace, with conversations organized by owner or status so follow-up does not get lost between members.
Yes. One of Taly's core goals is to turn commercial conversations into clear orders that can be tracked from creation to payment and fulfillment.
The organization can enter a billing pending state. The owner can access subscription and billing routes, while paid operating features remain locked until the subscription is activated.
Yes. The system is built around multi-tenant boundaries so one organization cannot read or modify another organization's data.