DMs are isolated
Social messages sit away from the rest of customer operations.
Instagram and Messenger
Bring social messages into your customer workflow without splitting the team
Manage Instagram and Messenger conversations beside WhatsApp so social questions, support, and sales follow-up do not get lost.
The problem
Where teams lose momentum without Taly
When messages, owners, and next steps are scattered, customers wait and the team loses context.No shared owner
The team cannot easily see who is handling each social customer.
Missed intent
Questions in DMs can become sales or support but often stay informal.
How it works
A clearer operating flow
Each feature is designed to move the conversation from arrival to ownership, action, and measurable follow-up.Connect social channels
Bring Instagram and Messenger messages into Taly.
See customer context
View conversation history and notes before replying.
Assign and respond
Route the DM to the right teammate.
Convert to follow-up
Move the customer into a sale, ticket, or next step.
Benefits
What changes for the team
Less switching, clearer ownership, and a customer experience that feels organized.Unified social work
Social conversations sit with the rest of the inbox.
Faster response
Teams answer DMs without tool switching.
Clear responsibility
Every social message can have an owner.
Better memory
Customer context survives across channels.
Feature details
What is included
Practical tools that make the feature useful in daily team work.Instagram DMs
Handle Instagram conversations from the Taly inbox.
Messenger conversations
Bring page messages into the same workspace.
Customer profiles
Keep notes and history for each customer.
Tickets
Turn social issues into cases the team can track.
Saved replies
Use consistent replies for common social questions.
Channel visibility
Understand which social channels create demand.
Interface preview
See social conversations inside Taly
Instagram and Messenger become part of the same customer operating flow.
Use cases
Daily use cases
Real situations where this part of Taly turns scattered work into a clear path.Product question in DM
A social question becomes a tracked sales opportunity.
Complaint on Messenger
Support opens a ticket and follows it to resolution.
Social workload
Managers see who is handling social conversations.
Flexible plans
Choose the plan that fits your stage
Start simply, then grow usage over time. Taly pricing is listed in Egyptian pounds.
Launch
999EGP/ month
Flexible monthly billing
Best for
Small stores, clinics, service centers, or a focused first team.
- 3 users
- 3,000 contacts
- 5,000 messages
- 10 monthly campaigns
- Inbox + Tickets + Contacts
- 50 saved replies
- Mobile app
- Basic campaigns
Growth
Most selected2,499EGP/ month
Flexible monthly billing
Best for
Built for growing sales, support, and commerce teams.
- 7 users
- 15,000 contacts
- 25,000 messages
- 60 monthly campaigns
- Flow Builder
- Commerce Starter
- AI Assist
- Basic webhooks
Pro
5,999EGP/ month
Flexible monthly billing
Best for
Brands, branches, restaurants, bookings, commerce, and API-led teams.
- 20 users
- 75,000 contacts
- 120,000 messages
- 250 monthly campaigns
- 5 branches
- Commerce Pro
- Meta Messaging
- Developer API + Webhooks
- Custom onboarding
Trusted by ambitious teams
A product language familiar to serious operators
Taly is built for teams that care about customer conversations, clear ownership, and measurable work.
FAQ
Before you start, here are the details teams usually ask about
Short answers about plans, WhatsApp fees, setup, team work, and how Taly operates.
Still have a question?
The Taly team can help you choose the right plan and understand the setup for your business.
No. The plan price covers Taly platform usage. Official Meta and WhatsApp fees are separate and depend on message type, country, and usage.
A dedicated business number is usually best. In some cases, an existing number can be used if it fits the official setup, but that depends on the number status and connection method.
Yes. The team can work from the same workspace, with conversations organized by owner or status so follow-up does not get lost between members.
Yes. One of Taly's core goals is to turn commercial conversations into clear orders that can be tracked from creation to payment and fulfillment.
The organization can enter a billing pending state. The owner can access subscription and billing routes, while paid operating features remain locked until the subscription is activated.
Yes. The system is built around multi-tenant boundaries so one organization cannot read or modify another organization's data.