Sales and support

Give every lead and support case a clear pathfrom first reply to final outcome

Organize conversations, assign owners, open tickets, follow leads, and measure sales and support performance from one workspace.

Business challenges

The problem Taly removes

When customer conversations stay scattered, daily operations become harder to track, measure, and improve.

Leads wait too long

Interested customers can be missed during busy periods.

Support cases are informal

Problems stay in chat without a status.

Ownership is unclear

Several teammates may think someone else is following up.

Performance is hard to measure

Managers cannot read response, resolution, or conversion clearly.

The operating journey inside Taly

How the workflow becomes clearer

Taly turns the customer journey into visible steps from first message to final outcome.
01

Customer sends a message

The inquiry arrives from WhatsApp or social.

02

Taly captures context

History, channel, and customer data stay visible.

03

Owner is assigned

The right sales or support teammate takes responsibility.

04

Work becomes a case

The conversation becomes a lead, ticket, or follow-up.

05

Team resolves or converts

The next step stays clear until closure.

06

Managers measure

Performance appears in reports instead of guesses.

How Taly solves it

How Taly helps

Each solution keeps the conversation connected to customers, team ownership, operational status, and reporting.

Unified inbox

All sales and support messages in one place.

Tickets and leads

Turn customer messages into trackable work.

Owners and roles

Assign work with clear responsibility.

Performance view

Measure speed, status, and outcomes.

Features that fit this solution

What your team gets

Tools that match the way this business type sells, supports, books, and follows up.

Unified inbox

One workspace for all customer channels.

Learn more

Contacts

Keep customer data, conversation history, orders, and notes in one place.

Ticketing

Track cases by status and owner.

Learn more

Team assignment

Route each conversation to the right teammate.

Saved replies

Reply faster with consistent language.

AI support

Help teammates draft faster responses.

Learn more

Flow Builder

Qualify customers with smart questions, then route them to the right path.

Reports

Understand workload, speed, and conversion.

Learn more

Inside the experience

See the workflow in one workspace

A single experience for conversations, customers, actions, and operational visibility.

Real use cases

Daily situations Taly organizes

Common situations become trackable work instead of scattered messages.

New sales lead

Before Taly

The lead waits in chat.

With Taly

Sales owns it and follows up.

Customer complaint

Before Taly

Support replies without a case.

With Taly

A ticket tracks status to closure.

Manager review

Before Taly

Performance is based on stories.

With Taly

Reports show pressure and outcomes.

Returning customer comes back

Before Taly

The teammate does not know the last order or issue.

With Taly

History and notes are visible before the reply.

Trusted by ambitious teams

A product language familiar to serious operators

Taly is built for teams that care about customer conversations, clear ownership, and measurable work.

Egyptair
Orascom Construction
Elsewedy Electric
Edita Food Industries
Hassan Allam Holding
Oriental Weavers Egypt
Juhayna
Banque Misr
Arab Contractors
Talaat Moustafa Group
Egyptair
Orascom Construction
Elsewedy Electric
Edita Food Industries
Hassan Allam Holding
Oriental Weavers Egypt
Juhayna
Banque Misr
Arab Contractors
Talaat Moustafa Group

Flexible plans

Choose the plan that fits your stage

Start simply, then grow usage over time. Taly pricing is listed in Egyptian pounds.

Launch

999EGP/ month

Flexible monthly billing

Best for

Small stores, clinics, service centers, or a focused first team.

  • 3 users
  • 3,000 contacts
  • 5,000 messages
  • 10 monthly campaigns
  • Inbox + Tickets + Contacts
  • 50 saved replies
  • Mobile app
  • Basic campaigns
View plan details

Pro

5,999EGP/ month

Flexible monthly billing

Best for

Brands, branches, restaurants, bookings, commerce, and API-led teams.

  • 20 users
  • 75,000 contacts
  • 120,000 messages
  • 250 monthly campaigns
  • 5 branches
  • Commerce Pro
  • Meta Messaging
  • Developer API + Webhooks
  • Custom onboarding
View plan details

FAQ

Before you start, here are the details teams usually ask about

Short answers about plans, WhatsApp fees, setup, team work, and how Taly operates.

Still have a question?

The Taly team can help you choose the right plan and understand the setup for your business.

Talk to the Taly team
View all questions

No. The plan price covers Taly platform usage. Official Meta and WhatsApp fees are separate and depend on message type, country, and usage.

A dedicated business number is usually best. In some cases, an existing number can be used if it fits the official setup, but that depends on the number status and connection method.

Yes. The team can work from the same workspace, with conversations organized by owner or status so follow-up does not get lost between members.

Yes. One of Taly's core goals is to turn commercial conversations into clear orders that can be tracked from creation to payment and fulfillment.

The organization can enter a billing pending state. The owner can access subscription and billing routes, while paid operating features remain locked until the subscription is activated.

Yes. The system is built around multi-tenant boundaries so one organization cannot read or modify another organization's data.